Introduction A recent service call revealed a story that’s becoming all too common in the HVAC industry: a homeowner forced to replace a nine-year-old heat pump—not because the equipment was bad, but because it was installed improperly. The installer had placed it directly on concrete at ground level. In a snowy climate like Utah, that’s

A recent customer story highlights a costly but common problem in the HVAC world: repeated system failures caused not by defective equipment, but by an improper installation years earlier. After replacing a compressor, adding leak-stop products, paying for multiple service visits, and finally being quoted another $3,000 in repairs on a nine-year-old system, the homeowner